Frequently Asked Questions

We're here to help!

Do you offer emergency services?

Yes, we understand emergencies can happen anytime. Our dedicated team is available 24/7 to swiftly address any plumbing emergencies, providing you peace of mind round-the-clock.

Are you licensed and insured?

Absolutely, we prioritize your safety and trust. Our company is fully licensed and insured, ensuring that you receive professional, reliable service backed by industry standards and regulations.

What are your service rates?

Our service rates are designed to provide transparency and value to our customers. We charge a service fee or dispatch fee of $55 + tax for our technician to perform an on-site assessment of your plumbing issue. However, after the assessment is completed, we will provide you with your best options and explain why they are your best options, ensuring you feel comfortable and have peace of mind with your experience with us. Additionally, the service fee or dispatch fee will be waived once you approve one of the options, allowing you to proceed with confidence in our services.

Can you fix burst pipes?

Yes, count on us to efficiently repair burst pipes and prevent further damage to your property. Our skilled technicians utilize advanced techniques and quality materials to ensure lasting solutions.

Is drain cleaning available?

Absolutely, our comprehensive drain cleaning services go beyond just unclogging drains. We use state-of-the-art equipment and environmentally friendly methods to ensure thorough cleaning and prevent future blockages.

Do you service commercial buildings?

Yes, we specialize in catering to the unique plumbing needs of commercial properties. From offices to retail spaces, restaurants, and more, we have the expertise to keep your business running smoothly.

How soon can you arrive?

We understand the urgency of plumbing issues. Our team prioritizes prompt service, striving to arrive at your location swiftly and minimize any inconvenience or disruption to your daily routine.

Do you provide free estimates?

We offer complimentary, no-obligation estimates for all our services. However, please note that we charge a service fee or dispatch fee of $55 + tax for our technician to perform an on-site assessment. We believe this fee is fair, considering the time and expertise invested in diagnosing your plumbing issue. Should you proceed with the estimate provided and authorize the work, the service fee will be credited toward the final cost. This ensures transparency and fairness in our pricing structure, allowing you to make informed decisions without any financial commitment upfront.

What plumbing services are offered?

From routine maintenance to complex repairs and installations, we offer a comprehensive range of plumbing services tailored to meet your specific requirements. Our goal is to be your one-stop solution for all plumbing needs.

Can you repair water heaters?

Absolutely, our experienced technicians specialize in diagnosing and repairing water heater issues efficiently. We focus on restoring your hot water supply quickly and ensuring optimal performance for your water heating system.

Do you handle sewage issues?

Yes, rest assured, our team is equipped to tackle even the most challenging sewage-related problems. We employ advanced techniques and equipment to address sewage issues effectively and restore the functionality of your plumbing system.

Are your plumbers certified?

Yes, our plumbers are not only certified professionals but also dedicated experts committed to delivering exceptional service. With ongoing training and expertise, they stay updated with the latest industry standards and best practices to serve you better.

Is weekend service available?

Absolutely, we understand that plumbing issues can occur at any time, even on weekends. That's why we offer reliable plumbing services seven days a week, ensuring that you receive timely assistance whenever you need it.

Are parts and labor guaranteed?

Yes, your satisfaction is our top priority. We stand behind the quality of our workmanship and the parts we use. Our services come with a satisfaction guarantee, providing you with peace of mind and confidence in our work.

Can you fix leaky faucets?

Certainly, we not only fix leaky faucets but also strive to identify and address the underlying causes to prevent future leaks. Trust us to restore your faucets to optimal functionality and efficiency.

Do you do toilet repairs?

Yes, toilet repairs are among our areas of expertise. Whether it's a running toilet, clogged pipes, or any other issue, our skilled technicians can diagnose and repair toilet problems promptly, ensuring your comfort and convenience.